Terms of Service | Privacy Policy

Terms of Service

Welcome to olcrimsoncoffee.com, operated by Sip and Support Coffee LLC in partnership with Cougar Collective and Indaba Coffee Roasters. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please review these terms carefully. If you do not agree to these terms, you should not use this website or make purchases from it.

1. Purchases and Subscriptions

• One-Off Purchases: Customers may purchase coffee and related products on a one-off basis. All prices are listed in USD and are subject to change without notice.
• Subscription Service: Customers may subscribe to our monthly coffee service, receiving a new coffee bag each month. Subscription charges will automatically renew until canceled by the customer.

2. Payment Processing

• Payments are processed securely via Stripe. By submitting payment information, you authorize us to charge the specified amount for your order. Subscriptions will be charged on a recurring basis according to the plan selected.

3. Shipping and Fulfillment

• Orders are fulfilled and shipped by Indaba Coffee Roasters. Shipping timelines vary based on location but typically take [X days] within the continental U.S.
• You will receive a tracking number once your order is shipped.

4. Return and Refund Policy

• All sales are final. We do not accept returns or offer refunds, except in cases of defective or incorrect items. If you receive a damaged or incorrect product, please contact customer service within 7 days of receipt by submitting a contact form at https://olcrimsoncoffee.com/pages/contact

5. Account Management

• Customers can manage their subscription, view past orders, and update account information through their online account on olcrimsoncoffee.com. It is the customer’s responsibility to ensure their account information is accurate and up to date.

6. Cancellation of Subscription

• You may cancel your subscription at any time through your account portal. Cancellations must be made at least 7 days before the next scheduled billing date to avoid charges for the upcoming month.

7. Intellectual Property

• All content, designs, trademarks, and materials on this website are the intellectual property of Ol' Crimson Coffee, Sip and Support Coffee LLC, Cougar Collective, or Indaba Coffee Roasters, and Ol' Crimson Booster Club as applicable. Unauthorized use of this material is prohibited.

8. Limitation of Liability

• Ol' Crimson Coffee, Sip and Support Coffee LLC, Cougar Collective, and Indaba Coffee Roasters are not liable for any direct, indirect, incidental, or consequential damages arising from your use of the website or products purchased.

9. Changes to Terms

• We reserve the right to update these Terms of Service at any time. Changes will be effective immediately upon posting to the website.

Privacy Policy

At olcrimsoncoffee.com, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information.

1. Information We Collect

• We collect personal information, such as your name, email address, shipping address, and payment information when you make a purchase or create an account.
• We also collect data about your interactions with the website, such as your browsing behavior, purchase history, and subscription preferences.

2. How We Use Your Information

• Your information is used to process orders, manage subscriptions, and provide customer service.
• We may use your email to send you order confirmations, shipping updates, promotional offers, and subscription reminders. You may opt out of marketing emails at any time.

3. Data Security

• We use industry-standard encryption to protect your personal data during transmission and ensure that your payment information is processed securely via Stripe. We are PCI compliant and take necessary measures to protect your data.

4. Third-Party Sharing

• We do not sell your personal information to third parties. However, we may share information with partners involved in fulfilling your order, such as Indaba Coffee Roasters for shipping purposes.
• We may also share data with Cougar Collective for marketing and promotional purposes, subject to your consent.

5. Your Data Rights

• If you are a resident of the European Union or California, you have the right to access, update, or delete your personal data under the General Data Protection Regulation (GDPR) or California Consumer Privacy Act (CCPA). Please contact us at [email/contact info] for assistance.

6. Cookies and Tracking Technologies

• We use cookies to improve your browsing experience, customize content, and analyze site traffic. By using our website, you agree to the use of cookies as outlined in this policy.

7. Changes to the Privacy Policy

• We may update this Privacy Policy from time to time. Changes will be posted on this page, and continued use of the website constitutes acceptance of these changes.